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OUR REFUND, RETURNS and CANCELLATIONS  and SHIPPING Policies.
Please note, all prices quoted below are in CAD currency. 
Currently we only service Canada and US. 

Our goal at Twitch Happy™©®  is to ensure that you are totally satisfied with your shopping experience. We accept returns of unopened products up to 60 days after the date of purchase along with proof of purchase receipt. Opened or used products, or any items marked as non-refundable are not within our return guidelines.
We are currently unable to accept returns from US. 
You may still contact us if you have any issues with any products. We can offer in most cases a partial refund or store credit depending on the issue you have. 
Please email us at twitchhappy2017@gmail.com or use our contact page if such an issue arises. 
We are here to help and want to make sure you are happy! 

SHIPPING TO YOU
Most of our products are located around the world, so as a result there is longer shipping times on some items. For these items the standard is 16-35 days. These will be Posted on the product page. 
Some of our products have shorter shipping times and will be posted on the product page for that item. 
Some Items are only available to US customers and will be noted on the product page. 
Some Items are only available to Canadian customers and will be noted on the product page. 

 

Our policy is :

  • All orders require 1-3 business days of processing time unless otherwise posted on the product page.
  • Standard Shipping time is 16-35 days.(unless otherwise posted on the product page. )This DOES NOT include processing.


Canada and US orders shipping:

We offer a standard fee of $ 9.00 to Canada and US for shipping and handling , plus applicable taxes on orders of $64.99 and below.
All orders of $65.00 or more you get FREE Shipping. You just pay for the item and applicable tax!


In Canada only: Remote Locations excluded from Free Shipping*
Most remote locations are locations that Canada Post refers to as "Air Stage Locations" - locations where mail must be airlifted more than 6 months of the year. Click here for a full list of postal codes

Twitch Happy™©®
charges the following shipping charges on orders to remote locations:

  •         $29.99 shipping for orders under $99.99         
  •         $49.99 shipping for orders between $100 and $249.99
  •         $74.99 shipping for orders between $250-499.99
  •         $99.99 shipping for orders between $500 and $749.99
  •        $149.99 shipping for orders between $750 and $999.99
  •         $199.99 shipping for orders of $1000+

International orders:
Sorry at this time we can only service Canada and the US.  


If you need your order sooner, please email us at twitchhappy2017@gmail.com to arrange quicker shipping times. 
 Please take note that their may be additional shipping costs involved that you may need to pay. If this happens we will email you with details before proceeding and provide you with a quote before proceeding to fulfill the order. 

Cancellations

Should the need arise to cancel an order after you've placed it, we will do our best to accommodate your request. Order cancellation is a time-sensitive action, so please do get in touch with us as soon as possible. You can request a cancellation in one of the following ways: 

(1) PHONE: 613-699-5386 you may leave a message and we will get back to you promptly.
(2) EMAIL: Support@twitchhappy.com
Please note, that once your order moves into the processing stage it we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery. 


Thank you for your business!

Twitch Happy
™©®

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